Customer Centricity Founder Takes to the Airwaves
Craig Bailey to be Featured by Stu Taylor on WBIX Business 1060
(PRWEB) October 4, 2002
Hudson, New Hampshire, October 2, 2002 -- Customer Centricity, Inc. announced that Craig Bailey, its founder and president, will be the featured guest on the “Stu Taylor on Business” radio program on WBIX Business 1060AM on Saturday, October 12, 2002 at 10am EDT. Mr. Bailey will discuss how companies can distinguish themselves through excellent customer service. He will also address what companies can do now, in these tough economic times, to improve customer satisfaction and loyalty.
The “Stu Taylor on Business” program can be heard regionally in the greater Boston market on WBIX Business 1060AM. Listeners outside the immediate area can join the program via streaming audio on the WBIX website www. business1060.com.
About Stu Taylor
Stu Taylor has been active as a nationally syndicated radio talk show host on such notable networks as Talk America, Business Talk Radio Network, and Prime Sports Radio Network. He has hosted the Baseball Hall of Fame inductions at Cooperstown, N. Y., has served as an analyst for the NHL Stanley Cup Finals, presided at the White House on Health Care Reform and broadcast live at the 104th Congress at the Capitol in Washington, D. C.
Taylor currently hosts three financial investment shows: Equity Strategies on the Business Talk Radio Network and Radio America Network, and Stu Taylor on Business, aired on Business 1060, WBIX-AM/Boston.
He is the author of an autobiographical business book entitled How to Turn Trends into Fortunes (Without Getting Left in the Dust), published by Birch Lane Press. Taylor is an experienced speaker on the lecture circuit and has appeared on the cable television networks C-SPAN and CNN, while having been written up in Newsweek magazine as well as many other national periodicals and newspapers. He has also been featured on the nationally syndicated TV show American Journal and appeared on National Public Radio.
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that works with companies to unlock the value of their customer relationships. We leverage our real-world experience to help our clients deal with their customers in more skillful and satisfying ways. Customer Centricity delivers on this promise by optimizing the interaction between people, process and systems within the organization to achieve higher levels of customer satisfaction and greater return on investment (ROI). We do this in 3 ways: 1) Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service; 2) Design and Implementation of business process techniques to serve the customer in efficient, effective and consistent manners; and 3) Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology. Our approach is to work closely with our clients to help them capture the knowledge of their team so that they can leverage it to build more valuable, long-term relationships with their customers. To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www. customercentricity. biz
