Two NEC Fielding Contact Centers in Japan Obtain Certification to COPC-2000® Standard in Record Time
Amherst, NY – As the first field service organization to implement the COPC-2000® certification process, NEC Fielding, the field service subsidiary of NEC Corporation, has demonstrated its commitment to consistent and exceptional customer service.
Amherst, NY (PRWEB) September 13, 2003 -
– As the first field service organization to implement the COPC-2000® certification process, NEC Fielding, the field service subsidiary of NEC Corporation, has demonstrated its commitment to consistent and exceptional customer service. The telecommunications and computer equipment giant began the certification process in July of 2002 and earned certification just 10 months later in May of 2003 at its contact centers located in Tokyo and Osaka, Japan.
NEC Fielding, Ltd., a member of NEC Group Companies, operates multi-site field service contact centers where in-bound calls required an improved speed of answer and higher diagnostic accuracy.
Katsuichi Tomita, President of NEC Fielding, clearly stated the importance of world-class service within NEC Corporation, “our customers will receive the highest quality field service on all NEC equipment – with quick response time and accurate processes”.
Peter Bloom, President and co-founder of COPC states, “with management’s total commitment, this certification process has raised the bar of the performance improvement process and is among the fastest implementations COPC has completed.”
NECÂ’s achievement is made even more remarkable when the additional challenges of a virtual structure are considered. The seamless interface between Osaka and Tokyo provide NEC Fielding customers with exceptional service. As a result of their certification, NEC has realized increased ROI and improved customer satisfaction.
About COPC
Headquartered in Amherst, NY and Austin, TX, Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer contact center and fulfillment services operations. COPC is authorized to issue certification to the COPC-2000® Standard, a comprehensive operation performance standard that specifies minimum operational requirements in critical functional areas. COPC services clients on a worldwide basis, and has representatives in Argentina, Brazil, Singapore, Japan, United Kingdom and the United States.
The COPC Standard was developed in 1995 by individuals from Microsoft, Motorola, Dell, American Express, L. L. Bean, Intel, and other customer-focused companies who were concerned with the level of service quality provided by Customer Service Providers (CSPs). More than 200 locations in 30 countries are using the Standard to improve performance, reduce costs and increase customer satisfaction. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products.
For additional information about COPC, visit www. copc. com, email info@copc. com or call 512-250-3412.
###
