CRC Health Group Hires Call Center Pro to be Director of its National Resource Center
Twenty-year industry veteran to oversee company’s primary customer relations resource
Cupertino, CA (PRWEB) August 9, 2010
CRC Health Group (http://www. crchealth. com), the nation’s leading provider of behavioral health and addiction treatment services, has announced the hiring of Dale Demarest Bryan as Director of its National Resource Center (NRC), the company’s nationwide call center. Dale will oversee all aspects of NRC policies, objectives and initiatives as well as manage the performance of a team of NRC advisors who answer calls for most of CRC’s 150 facilities.
“We are pleased to welcome Dale to CRC Health Group,” said Jim Hudak, Chief Administrative Officer for the Cupertino-based company. “We consider customer relations our priority and our NRC is enormously crucial to our success in this area. We know that Dale’s experience and skills will be great assets for the NRC team and the company going forward.”
Dale has nearly 20 years of experience in mental healthcare. Most recently, she was Head of Operations for Aetna / Horizon Health’s call center where she was responsible for significant cost reduction initiatives and vastly improved service levels. She also has worked for CIGNA where she elevated quality scores and achieved over 90% customer satisfaction. Dale began her career in behavioral health at Hazelden treatment center.
In addition to her work experience, Dale brings to CRC an education that includes a Bachelor of Science degree in Psychology and a Master of Arts degree in Educational Psychology from the University of Minnesota.
Her first day with CRC is Monday, August 9.
“I could not be more pleased and excited to join CRC Health Group,” said Dale. “I am joining a group or healthcare professionals of the highest caliber and am honored to serve in the capacity of leadership and service to the advisors of the NRC.”
CRC Health Group offers the most comprehensive network of specialized behavioral care services in the nation. As a world-class specialty health organization, CRC has provided healing and hope in the lives of their patients and students. By offering the largest array of personalized treatment services, individuals, families and professionals can choose the most appropriate treatment setting for their behavioral, addiction, and therapeutic educational needs. Every day, more than 30,000 people receive treatment from CRC programs making it the most trusted specialized behavioral health organization in the nation. CRC Health Group’s motivation for growth stems from a deep commitment to make their services widely and easily available to those in need, while maintaining passion for delivering advanced behavioral, addiction, and therapeutic educational services. For over two decades, CRC programs have helped individuals and families reclaim and enrich their lives. For more information, visit www. crchealth. com or call (877) 637-6237.
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